Laundry Attendant

Roles and responsibilities:

  • Ensure strict adherence to standards. 
  • Fully understand the operating criteria and is actively participate in the operations of Laundry. 
  • To provide courteous, professional, efficient and flexible service at all times, in Laundry.
  • Complete knowledge on Personal Preference Menu and ensure any requests in regards to laundry are adhered to.
  • To perform all duties and tasks in daily assignment report.
  • Handle all duties according to hotel policies, procedures, internal rules and standards.
  • To have a thorough understanding and knowledge of rooms related service and product.
  • To have thorough knowledge of the laundering / dry cleaning / pressing equipment.
  • Maintain the equipment as per the prescribed standards.
  • To be familiar with the various types of fabrics so as to assess the processing required.
  • Follow all standard operating procedures of washing, dry cleaning, stain removal and ironing 
  • Ensure proper handling of linen / garments during the operation
  • Report any malfunctioning equipment, etc. to the Linen Supervisor
  • Take complete responsibility for the maintenance of hygiene and cleanliness of work area and laundry equipment.
  • Ensure optimum utilization of resources under his / her control to increase the department’s productivity and profitability.
  • Sort out clothes according to type, texture and degree of soil, mark them in accordance with the prescribed code and pack them appropriately after washing or dry cleaning
  • Inspect garments for tears, faded color, missing buttons and other damages and inform the guest (through the Linen Supervisor) before the item(s) are processed
  • Pack / hang all garments as per the guests’ instructions. Ensure every request made by the guest regarding his / her laundry is met.
  • Deliver all guests’ garments after packing to the guests’ room.
  • Ensure that the laundry lists are appropriately filled to maintain proper control over the items received and returned.

Roles and responsibilities:

  • High school diploma or diploma
  • Honest and hard working
  • Good character and friendly
  • Can communicate in English
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