Fully understand the operating criteria and is actively participate in the operations of Laundry.
To provide courteous, professional, efficient and flexible service at all times, in Laundry.
Complete knowledge on Personal Preference Menu and ensure any requests in regards to laundry are adhered to.
To perform all duties and tasks in daily assignment report.
Handle all duties according to hotel policies, procedures, internal rules and standards.
To have a thorough understanding and knowledge of rooms related service and product.
To have thorough knowledge of the laundering / dry cleaning / pressing equipment.
Maintain the equipment as per the prescribed standards.
To be familiar with the various types of fabrics so as to assess the processing required.
Follow all standard operating procedures of washing, dry cleaning, stain removal and ironing
Ensure proper handling of linen / garments during the operation
Report any malfunctioning equipment, etc. to the Linen Supervisor
Take complete responsibility for the maintenance of hygiene and cleanliness of work area and laundry equipment.
Ensure optimum utilization of resources under his / her control to increase the department’s productivity and profitability.
Sort out clothes according to type, texture and degree of soil, mark them in accordance with the prescribed code and pack them appropriately after washing or dry cleaning
Inspect garments for tears, faded color, missing buttons and other damages and inform the guest (through the Linen Supervisor) before the item(s) are processed
Pack / hang all garments as per the guests’ instructions. Ensure every request made by the guest regarding his / her laundry is met.
Deliver all guests’ garments after packing to the guests’ room.
Ensure that the laundry lists are appropriately filled to maintain proper control over the items received and returned.
