Maintains current information regarding reservation systems, lost and found, guest complaints and all policies and procedures for the efficient operation of the Front Office.
Handles guest complaints to the satisfaction of all parties.Notifies the Head Host, Host Manager, and Executive Assistant Manager if assistance is required.
Registers and assign room to arriving guests with and without reservations ensuring that registration cards are correctly completed giving required information.
Pre-register arriving guests when conceivable.
Handle CIP, VIP and VVIP guest in accordance with the Standard Operating Procedure.
Ensures room keys are checked and secured.
Assign on daily basis a show room/s for site inspections.
Coordinate the preparation of the welcome gesture and ensure that timing and distributing are managed appropriately.
Ensure that all equipment is properly maintained and in good working order at all time
Prepare weekly team member roster ensuring that sufficient team members are available to handle expected busy periods
Coordinates with the Head Host on all public functions and ensure that Front Desk notice boards display current information about hotel services and activities
JOB REQUIREMENTS
Preferably 2-3 years of work experienced as Front Desk at 4* /5* hotel.