Front Office Manager

Duties & Responsibilities

  • Plans, directs controls and co-ordinates the activities of all Front Office and Transportation team engaged in providing services to guests.
  • Responsible for the elaboration and implementation of Front Office & Transportation standards.
  • Establish Front Office & Transportation operating standards for the hotel and ensures that all standards are strictly adhered to.
  • Ensure proper reporting of all guests comments & complains.
  • Ensure proper administration of the Front office & Transportation department and accurate filing/tracing system.
  • Plans and schedule all assignments and blocking of rooms for all arriving guests, including groups and VIPs.
  • Meets and escorts arriving guests and VIPs and bid farewell upon departure.
  • Co-ordinates with the Housekeeping department and manages the system well so as to be able to meet all guests requests (check in I check out) and last minute requirements and handle the rooms assignments according to status.
  • Co-ordinates with the Finance department for all matters related to internal control on check-in and check out and check in billing.
  • Co-ordinates with the Maintenance and housekeeping departments to report on any equipment’s and others related that might need cleaning, repair and/or maintenance.
  • Co-operates with the Purchasing department in locating sources for needed items, substitutes locally available for imported ones and ensure best quality and value for money.
  • Controls costs by minimizing spoilage, maintaining adequate inventory of all guest supplies newspapers, printed collateral’s and others (front office operating stocks control, avoiding shortage of goods).
  • Responsible for the preparation of the yearly budget for the Front Office & Transportation Department with final approval of Hotel Manager or General Manager.

Financial Responsibilities

  • Directly responsible of all needed materials, amenities, guests supplies, equipment’s, printed collateral’s and related, etc. purchases, selection of suppliers in co-operation with purchasing manager 
  • Responsible for keeping up to date concerning new products, saving measures and strategies, pricing, competitors offerings etc.
  • Directly responsible of maintaining the departments’ costs and other  related 
  • Directly responsible for the justification of any income corrections and adjustments made. 
  • Ensure proper control on all room charges.
  • Ensure efficient check out with balance reconciliation and necessary supportive elements to ensure prompt invoice sending.
  • Ensures efficient verification of guarantee and application for credit.
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