Approach guests before they approach you and assist them with their inquiries by replying in professional manner.
Ensure that Watersport Center, as well as sun lounges, beach is clean and free of any debris.
Help F&b service on clearing used towels (if guests already left) as well as ensure that beach hut is filled with clean towels.
Maintain the cleanliness of all water sports equipments, organised and store accordingly in the Watersport Center.
Do inventory of all water sport equipment on daily basis to keep track of any damaged or missing items and report directly to FOM/AFOM in written.
Follow up with engineering for any maintenance requests and report directly to FOM/AFOM in written.
Be aware of any weather changes and inform FO if any of the activities cant be done in advance.
Assist guests with bringing water sports equipment and make sure that it will be returned back after the activity. Maintain proper tracking forms.
Be able to swim independently without floating devices, and rescue guests if needed
Be able to work under the sun, and provide assistance out and in the sea/swimming-pool
In case of activity outside the island, to remind all departments involved on the preparations one day before the activity
On the day when outside activity is scheduled follow up on:
Arrange all equipment / food (for guests and boat staff)
Bring everything needed for the trip on the boat
Pick up the guests from the Reception lobby to the jetty to start theirExperience (Cooperate and coordinate with FO Team when assistance is needed)
Be informed and keep your Manager informed of all matters that may affect your work, the hotel’s service or reputation.
Always present a clean and tidy appearance in accordance with the hotel’s grooming standards
Be flexible and open to changes in your job responsibilities, work area and/or roster to meet business needs
Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues
Be flexible, reliable and ensure you are at work on time according to the operations need of the resort as well as following special requests from FOM/AFOM
Know your role in case of emergency such as bomb threat, flood, fire etc
Know your role in case of emergency related to guests while joining any of the activities or experiences. Certification in water safety, First Aid and CPR are required.
Understand the Employee rules and regulation and comply with the standards needed
Handle guest complaints to the satisfaction of all parties and notifies the FOM/AFOM if assistance is required
Have complete knowledge of all Experiences / Rates and guest activities around the resort.
Promote and sell our experiences to our guests, by meeting them regularly and interacting with them in a professional manner.